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In the top right-hand corner, select the drop-down arrow, next to your name Click ‘Preferenc…
Yes, it can be quite a challlenge to ensure that important emails are reaching you and there are so …
Yes, you can. By changing the name of the sender to yours it will greatly improve the likelihood tha…
A BCC (Blind Carbon Copy) request allows you to add your unique review invitation address into the B…
Yes, if you want to send out feedback requests to a large number of customers all at once, you can. …
Put all the forms into a suitably sized envelope/jiffy bag Tape a blank feedback form to the f…
It can take our moderation team up to 48 hours to manually upload and moderate feedback cards. Feedb…
Build up your Google Reviews - Working Feedback gets you Google reviews simply and all built in wi…
The possible reason that this might be going to spam is because your emails are coming from Working …
Working Feedback has added the ability for your reply to be automatically sent directly to the revie…
Once you've linked your company Facebook page to the dashboard, head over to your published review…
Once you've linked your company Twitter page to the dashboard, head over to your published reviews…
From the menu at the top of the screen, select 'review' and, click on 'published reviews' Locat…
From the menu at the top of the screen, select 'review' and, click on 'published reviews' Loca…
From the menu at the top of the screen, select 'review' and, click on 'rejected reviews' This w…
From the menu at the top of the screen, select 'review' and, click on 'restricted reviews' Thi…
From the menu at the top of the screen, select 'review' and, click on 'restricted reviews' This…
From the menu at the top, select 'review' then 'reviews from around the web' from the dropdown …
Upon login of the dashboard, you’ll see a pop up, stating reviews need your attention, click 'ta…
When you log in, a pop up will prompt you to 'take action', click 'take me there' to head over to …
If you manage multiple companies/practices, check in the white drop-down box in the top right corn…
It can be especially frustrating when asking your customer the standard opt in question 'Are you h…
Here are some of our key tips on how to nail sharing your reviews on Instagram: As a rule of thum…
Yes, absolutely, you're guaranteed to get more Google reviews when using the Working Feedback suite …
Select 'analyse' from the menu bar at the top of the screen, and select 'review data' from the dro…
Select 'analyse' from the menu bar at the top of the screen, and select 'reports & spreadsheets' f…
For a review to be eligible to be sent to the NHS, it must have a verifiable email or mobile numbe…
NHS has requested that all NHS relevant reviews be sent 'unedited' to their moderation team. Th…
Select 'analyse' from the menu at the top of the page, and choose 'certificates'. You can dow…
We usually schedule to send the previous month’s certificates within the first week of the next mo…
This means you have not collected any feedback within the month. Start collecting some feedbac…
'Referrals' are individuals that your client has stated that may be interested in your products an…
Select 'analyse' from the menu at the top of the page, and choose 'referral data'. Displayed,…
These emails are sent directly to all members of your team with Dashboard access. It means that one …
Select 'analyse' from the menu at the top of the page, and choose ‘Cross-Sell Data’. New c…
Choose 'customise' from the menu Click 'Your products and services' from the drop down Cli…
Select 'customise' from the menu at the top, and choose 'your questions' from the drop-down menu …
Select 'customise' from the menu at the top, and choose 'Social Media Graphics' from the drop-down…
In order for the image to display correctly, the image must be 1200 x 630 pixels. If the image does …
Choose 'customise' from the menu at the top of the screen Click 'email templates' from the dro…
A review must meet the following criteria to be eligible for FFT submission: Your company must be i…
In a recent update we added the ability for Dentally users to measure their reviews against various …
Sometimes you'll receive a review through that you want to follow up with the author, but they have …
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