NHS FFT Criteria | Working Feedback Support Hub

How do you determine which of my reviews are eligible for NHS Friends & Family Test (FFT) submission?

A review must meet the following criteria to be eligible for FFT submission:

  • Your company must be in an FFT eligible category (i.e. Dentistry, GP Practice)
  • Your company must be opted in to FFT collection. By default, any eligible company is opted in. If you wish to opt out simply contact us
  • The review must relate to an NHS treatment
  • The review author must fill out the standard FFT Question which will be included in eligible question sets by default
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