NHS Moderation Process | Working Feedback Support Hub

What is the moderation process for NHS eligible reviews?

  • NHS has requested that all NHS relevant reviews be sent 'unedited' to their moderation team.
  • The team at NHS will then decide what is made live or rejected. Working Feedback no longer has any involvement in the moderation/verification process for NHS reviews; NHS has asked for reviews to be sent to them precisely as submitted.
  • Once moderated by the NHS moderation team, the review will come back to us, for our Moderators to moderate.
  • I have an issue with one of my reviews published on NHS, what do I do?
  • Previously, NHS would send you an email notification when a review has been made live or rejected. This may not happen automatically unless:
  • If you've not already done so, you will need to subscribe to the NHS Comment Response Tool to re-activate these emails. If you have not yet subscribed to the NHS Comment Response Tool you can do so here: https://organisation.nhswebsite.nhs.uk (you need only to do this once!)
  • If you've any concerns about a review published on NHS, you will need to email nhswebsite.complaint@nhs.net directly, stating the reasons why the review should not be published.
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