NHS Moderation Process | Working Feedback Support Hub

What is the moderation process for NHS eligible reviews?

  • NHS has requested that all NHS relevant reviews be sent 'unedited' to their moderation team.
  • The team at NHS will then decide what is made live or rejected. Working Feedback no longer has any involvement in the moderation/verification process for NHS reviews; NHS has asked for reviews to be sent to them precisely as submitted.
  • Once moderated by the NHS moderation team, the review will come back to us, for our Moderators to moderate.
  • I have an issue with one of my reviews published on NHS, what do I do?
  • Previously, NHS would send you an email notification when a review has been made live or rejected. This may not happen automatically unless:
  • If you've not already done so, you will need to subscribe to the NHS Comment Response Tool to re-activate these emails. If you have not yet subscribed to the NHS Comment Response Tool you can do so here: https://organisation.nhswebsite.nhs.uk (you need only to do this once!)
  • If you've any concerns about a review published on NHS, you will need to email [email protected] directly, stating the reasons why the review should not be published.
Can't find what you are looking for?

If you can't find an answer to your query in our Support Centre then send us a ticket and a member of our team will be in touch.

Submit a Ticket

Still Have Questions?

Our customer care team is here for you!

Contact Us