Articles for The Basics | Working Feedback Support Hub

The Basics

How do I change my Dashboard password?

In the top right-hand corner, select the drop-down arrow, next to your name Click 'Your Accoun…

How do I update my personal details?

In the top right-hand corner, select the drop-down arrow, next to your name Click 'Your Accoun…

How do I update my company's details?

In the top right-hand corner of your Working Feedback Dashboard, select the drop-down arrow, next t…

How do I add/update my company logo?

There’s nothing worse than a customer finding your online review profile only to see a grainy, pix…

How do I change my company's opening hours?

In the top right-hand corner, select the drop-down arrow, next to your name Click 'Company Set…

How do I add a colleague as a dashboard user?

In the top right-hand corner of your Working Feedback Dashboard, select the drop-down arrow, next t…

How do I log out of the dashboard?

In the top right-hand corner, select the drop-down arrow next to your name At the bottom of the…

I have a question about the Working Feedback service, how do I contact the Customer Success team?

You can submit a support ticket by selecting your name in the top right hand corner, then choosing…

I want to add some colleagues to the dashboard, how do they learn how to use the dashboard?

We have a comprehensive dashboard demonstration video available which will popup upon first login, …

How do I send a Text (SMS) review request to a customer?

Go to your Dashboard directly here's the link Visit Dashboard On the menu bar at the top of the sc…

How do I send a one off Email review request?

Go to your Dashboard directly here's the link Visit Dashboard On the menu bar at the top of the sc…

What is a quick text?

The default text service 'Quick Text' sends a single text to your customer. The Quick text contains …

Are texts free when sending through Working Feedback?

Yes, texts are free to both you and your customer* when sending within the UK through the Working F…

I have a testimonial/thank you card/compliment slip, how do I upload this to Working Feedback?

In your Dashboard, select 'Collect' Menu and then choose 'Upload a testimonial' from the drop-down …

What do you and don’t you accept as a testimonial?

Please refer to the table below: We can accept: YES We can't accept: NO Thank-you cards w…

How do I ask for feedback using the QR code?

From the menu at the top of the screen, select 'Collect' and then choose 'Ask by QR code' from the…

How do I order a bespoke QR stand?

From the menu at the top of the screen, select 'Collect' and then choose 'Purchase QR stand' from …

How do I view my published reviews?

From the menu at the top of the screen, select 'review' and, click on 'published reviews' This…

How do I reply to a published review?

From the menu at the top of the screen, select 'review' and, click on 'published reviews' Locat…

I'm struggling to reply to reviews, what are your tips?

Respond as promptly as you can. Address the reviewer by their name (NOT surnames as we don’t…

How do I view my daily summary?

Select 'review' from the menu at the top of the page and click on 'daily summary' This page di…

How do I see my reviews that are under investigation?

Upon login of the dashboard, you'll see a pop up, stating reviews need your attention, click 'take…

I closed the pop up directing me to the Action Centre, how do I find it in the dashboard?

From the menu at the top of the screen, select 'review' and, click on 'action centre' Use the …

I've forgotten my Dashboard password, how do I make a new one?

That's not a problem, if you've forgotten your pasword you can reset it within a few simple steps. …

How do I get to the Working Feedback Dashboard?

Originally, you will have been emailed a direct link to your Working Feedback Dashboard together wi…

Will Working Feedback notify me when there are updates being made to the dashboard?

We carry out major service upgrades once a month. If you are logged into the dashboard when one of …

Can I send reminders to my clients if they haven't left a review?

Yes, by default we will always send 2 prompt emails (the first 3 days after initial send, and the se…