Search Results for Review Management | Working Feedback Support Hub

Results matching "Review Management"

Please see below a list of articles matching your search term "Review Management".

Working Feedback has rejected a review that I'd like to be published, how do I get this review published?

From the menu at the top of the screen, select 'review' and, click on 'rejected reviews' This w…

Working Feedback has restricted a review that I'd like to be published, how do I get this review published?

From the menu at the top of the screen, select 'review' and, click on 'restricted reviews' This…

How do I reply to a published review?

From the menu at the top of the screen, select 'review' and, click on 'published reviews' Locat…

When I reply to a review, does the customer get notified of this?

Working Feedback has added the ability for your reply to be automatically sent directly to the revie…

I've had an URGENT ACTION REQUIRED email. How do I deal with the review in question?

When you log in, a pop up will prompt you to 'take action', click 'take me there' to head over to …

How do I view my review analytics?

Select 'analyse' from the menu bar at the top of the screen, and select 'review data' from the dro…

I've had an anonymous review through. Is there a way I can ask the author if they would be willing to share their identity?

Sometimes you'll receive a review through that you want to follow up with the author, but they have …

How do I view my published reviews?

From the menu at the top of the screen, select 'review' and, click on 'published reviews' This…

I'm struggling to reply to reviews, what are your tips?

Respond as promptly as you can. Address the reviewer by their name (NOT surnames as we don’t…

How do I view my rejected reviews?

From the menu at the top of the screen, select 'review' and, click on 'rejected reviews' This w…

How do I view my restricted reviews?

From the menu at the top of the screen, select 'review' and, click on 'restricted reviews' Thi…

How do I see my reviews that are under investigation?

Upon login of the dashboard, you'll see a pop up, stating reviews need your attention, click 'take…

How do I see and action my sales opportunities?

Upon login of the dashboard, you’ll see a pop up, stating reviews need your attention, click 'ta…

I closed the pop up directing me to the Action Centre, how do I find it in the dashboard?

From the menu at the top of the screen, select 'review' and, click on 'action centre' Use the …

I've had an URGENT ACTION REQUIRED email for one of my companies, but the pop up does not show and there is no Action Centre option, what do I do?

If you manage multiple companies/practices, check in the white drop-down box in the top right corn…

How do I view Working Feedback's web widgets?

Select 'share' from the menu bar at the top of the screen Select 'web features' from the drop-…

How do I add a web widget to my site?

Select 'share' from the menu bar at the top of the screen Select 'web features' from the drop-…

I would like to change the way a web feature looks on my site. How can I do this?

Select 'share' from the menu bar at the top of the screen Select 'web features' from the drop-…

My web features are not displaying properly, what can I do?

Please get in contact with us on 0800 043 2100 to alert us and discuss the issue, or email support…

How do I download a feedback report?

Select 'analyse' from the menu bar at the top of the screen, and select 'reports & spreadsheets' f…

I had an email stating we've got a new referral, what does this mean?

'Referrals' are individuals that your client has stated that may be interested in your products an…

How do I deal with a new referral?

Select 'analyse' from the menu at the top of the page, and choose 'referral data'. Displayed,…

We've had an email saying we've generated a new business lead. What does this mean?

These emails are sent directly to all members of your team with Dashboard access. It means that one …

How do I deal with a new business lead?

Select 'analyse' from the menu at the top of the page, and choose ‘Cross-Sell Data’. New c…

I'd like to add some products and services (cross sell) to my feedback form, how do I do this?

Choose 'customise' from the menu Click 'Your products and services' from the drop down Cli…

How do I view my reviews from Google/Facebook?

From the menu at the top, select 'review' then 'reviews from around the web' from the dropdown …

What different metrics do you collect reviews against, and how can I see these?

In a recent update we added the ability for Dentally users to measure their reviews against various …

How do I send a Text (SMS) review request to a customer?

Go to your Dashboard directly here's the link Visit Dashboard On the menu bar at the top of the sc…

How do I send a one off Email review request?

Go to your Dashboard directly here's the link Visit Dashboard On the menu bar at the top of the sc…

How can I quickly boost my review responses?

Build up your Google Reviews - Working Feedback gets you Google reviews simply and all built in wi…

I want to add more questions to my online form. How do I do this?

Select 'customise' from the menu at the top, and choose 'your questions' from the drop-down menu …

I want to alter the wording on some of my questions, how can I do this?

Select 'customise' from the menu at the top, and choose 'your questions' from the drop-down menu …

Can I send reminders to my clients if they haven't left a review?

Yes, by default we will always send 2 prompt emails (the first 3 days after initial send, and the se…

How do I change my Dashboard password?

In the top right-hand corner, select the drop-down arrow, next to your name Click 'Your Accoun…

How do I update my personal details?

In the top right-hand corner, select the drop-down arrow, next to your name Click 'Your Accoun…

How do I update my company's details?

In the top right-hand corner of your Working Feedback Dashboard, select the drop-down arrow, next t…

How do I add/update my company logo?

There’s nothing worse than a customer finding your online review profile only to see a grainy, pix…

How do I change my company's opening hours?

In the top right-hand corner, select the drop-down arrow, next to your name Click 'Company Set…

How do I add a colleague as a dashboard user?

In the top right-hand corner of your Working Feedback Dashboard, select the drop-down arrow, next t…

How do I change my notification preferences?

In the top right-hand corner, select the drop-down arrow, next to your name Click ‘Preferenc…

How do I log out of the dashboard?

In the top right-hand corner, select the drop-down arrow next to your name At the bottom of the…

Emails from Working Feedback are going straight to my junk/spam, can I fix this?

Yes, it can be quite a challlenge to ensure that important emails are reaching you and there are so …

I've forgotten my Dashboard password, how do I make a new one?

That's not a problem, if you've forgotten your pasword you can reset it within a few simple steps. …

Can I customise the name of who the text comes from for text requests?

Yes, you can. By changing the name of the sender to yours it will greatly improve the likelihood tha…

What is a quick text?

The default text service 'Quick Text' sends a single text to your customer. The Quick text contains …

Are texts free when sending through Working Feedback?

Yes, texts are free to both you and your customer* when sending within the UK through the Working F…

How do I send a BCC email request?

A BCC (Blind Carbon Copy) request allows you to add your unique review invitation address into the B…

Can I ask for feedback in bulk?

Yes, if you want to send out feedback requests to a large number of customers all at once, you can. …

My email feedback requests seem to be going to my customer’s spam/junk, how can I prevent this?

The possible reason that this might be going to spam is because your emails are coming from Working …

How do I share a review to Facebook?

Once you've linked your company Facebook page to the dashboard, head over to your published review…

How do I share a review to Twitter?

Once you've linked your company Twitter page to the dashboard, head over to your published reviews…

How do I share a review to Instagram?

From the menu at the top of the screen, select 'review' and, click on 'published reviews' Locat…

How do I share a review to LinkedIn?

From the menu at the top of the screen, select 'review' and, click on 'published reviews' Loca…

Still Have Questions?

Our customer care team is here for you!

Contact Us
faq