Search Results for Email | Working Feedback Support Hub

Results matching "Email"

Please see below a list of articles matching your search term "Email".

How do I change the email feedback request template to fit my brand?

Choose 'customise' from the menu at the top of the screen Click 'email templates' from the dro…

How do I send a one off Email review request?

Go to your Dashboard directly here's the link Visit Dashboard On the menu bar at the top of the sc…

How do I send a BCC email request?

A BCC (Blind Carbon Copy) request allows you to add your unique review invitation address into the B…

My email feedback requests seem to be going to my customer’s spam/junk, how can I prevent this?

The possible reason that this might be going to spam is because your emails are coming from Working …

I have not received my certificate email/I missed the email. How can I retrieve my certificate?

Select 'analyse' from the menu at the top of the page, and choose 'certificates'. You can dow…

Emails from Working Feedback are going straight to my junk/spam, can I fix this?

Yes, it can be quite a challlenge to ensure that important emails are reaching you and there are so …

Can I ask for feedback in bulk?

Yes, if you want to send out feedback requests to a large number of customers all at once, you can. …

I've had an URGENT ACTION REQUIRED email. How do I deal with the review in question?

When you log in, a pop up will prompt you to 'take action', click 'take me there' to head over to …

I've had an URGENT ACTION REQUIRED email for one of my companies, but the pop up does not show and there is no Action Centre option, what do I do?

If you manage multiple companies/practices, check in the white drop-down box in the top right corn…

I had an email stating we've got a new referral, what does this mean?

'Referrals' are individuals that your client has stated that may be interested in your products an…

We've had an email saying we've generated a new business lead. What does this mean?

These emails are sent directly to all members of your team with Dashboard access. It means that one …

Can I send reminders to my clients if they haven't left a review?

Yes, by default we will always send 2 prompt emails (the first 3 days after initial send, and the se…

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