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Results matching "Collecting%20Feedback"

Please see below a list of articles matching your search term "Collecting%20Feedback".

How do I send a Text (SMS) review request to a customer?

Go to your Dashboard directly here's the link Visit Dashboard On the menu bar at the top of the sc…

How do I send a one off Email review request?

Go to your Dashboard directly here's the link Visit Dashboard On the menu bar at the top of the sc…

Can I customise the name of who the text comes from for text requests?

Yes, you can. By changing the name of the sender to yours it will greatly improve the likelihood tha…

What is a quick text?

The default text service 'Quick Text' sends a single text to your customer. The Quick text contains …

Are texts free when sending through Working Feedback?

Yes, texts are free to both you and your customer* when sending within the UK through the Working F…

How do I send a BCC email request?

A BCC (Blind Carbon Copy) request allows you to add your unique review invitation address into the B…

Can I ask for feedback in bulk?

Yes, if you want to send out feedback requests to a large number of customers all at once, you can. …

I have a testimonial/thank you card/compliment slip, how do I upload this to Working Feedback?

In your Dashboard, select 'Collect' Menu and then choose 'Upload a testimonial' from the drop-down …

What do you and don’t you accept as a testimonial?

Please refer to the table below: We can accept: YES We can't accept: NO Thank-you cards w…

We have a feedback collection box in practice, how’s best to send the forms to yourselves?

Put all the forms into a suitably sized envelope/jiffy bag Tape a blank feedback form to the f…

How long does it take to process feedback cards?

It can take our moderation team up to 48 hours to manually upload and moderate feedback cards. Feedb…

How do I ask for feedback using the QR code?

From the menu at the top of the screen, select 'Collect' and then choose 'Ask by QR code' from the…

How do I order a bespoke QR stand?

From the menu at the top of the screen, select 'Collect' and then choose 'Purchase QR stand' from …

How do I ask for feedback without having to obtain customer opt in?

It can be especially frustrating when asking your customer the standard opt in question 'Are you h…

How do I start automating my reviews with Working Feedback?

Select 'share' from the menu bar at the top of the screen Select 'integrations' from the drop-…

How do I link my Google My Business account to Working Feedback?

Select 'share' from the menu bar at the top and choose 'integrations' from the drop down Click …

I don't know my Google My Business login details, what should I do?

Ask around the office/practice to see if someone else set up the account. If there is no recollectio…

How do I claim my Google My Business listing?

This explains how to use a gmail/googlemail account (personal or professional) to claim a business. …

Can my Working Feedback reviews be transferred over to Google?

No, we cannot put reviews collected via our Working Feedback online form or sms service onto Google,…

Can I ask for Google reviews?

Yes, absolutely, you're guaranteed to get more Google reviews when using the Working Feedback suite …

I have tried to download my certificate however the dashboard states I’m not eligible, why is this?

This means you have not collected any feedback within the month. Start collecting some feedbac…

How do I change the email feedback request template to fit my brand?

Choose 'customise' from the menu at the top of the screen Click 'email templates' from the dro…

How do I automate feedback requests through Dentally?

Simply login to your dashboard Select 'Share' from the menu bar at the top and choose 'Integrations…

Can I send reminders to my clients if they haven't left a review?

Yes, by default we will always send 2 prompt emails (the first 3 days after initial send, and the se…

I've had an anonymous review through. Is there a way I can ask the author if they would be willing to share their identity?

Sometimes you'll receive a review through that you want to follow up with the author, but they have …